Refund policy

Customers may raise a return/refund request in the following scenarios:

• Before the order status changes to "Transit to Ship",
• Within thirty (30) calendar days after the order status is updated to "Delivered".

A customer may return a product and get a refund in the following situations below:

• The customer no longer needs the product.
• The customer received a product that did not meet the product description provided at the time of purchase.
• A product with missing parts or accessories was delivered.
• The condition of the product upon delivery was defective.
• The wrong product was delivered.
• The shipping box was damaged but the product is in good condition.
• The product was damaged but the shipping box is in good condition.
• The product arrived too late.
• The product doesn't fit properly (specific to fashion category products only).
• The fabric, material, or style of the product is not as expected (specific to fashion category products only).
• The color or pattern of the product is not as expected (specific to fashion category products only).

If you have a problem with your order, please take a picture of the item that you received and send it an email to our customer service team at helpme@trevco.com.